Important Patient Notice – Microsoft Outage
13 November 2026
Important Patient Notice – Microsoft Outage
The Microsoft outage may affect several of our day-to-day services at the practice.
What does this mean for our patients?
The outage may cause delays
Online consultations – Responses to online consultation requests may be delayed.
SMS text messages – We may be unable to send text messages or important patient updates.
Appointment reminders – Any SMS reminders may be delayed or not received.
Hospital letters – There may be delays in receiving and processing hospital correspondence
Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
Referrals – Our ability to prepare and process referral forms may be affected.
Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.
⏳ Other administrative requests – Some routine tasks may take longer than usual.
What are we doing?
✓ Prioritising urgent clinical matters and patient safety.
✓ Continuing to provide services wherever possible.
✓ Monitoring outstanding work and correspondence.
✓ Working to minimise disruption and delays.
Important Information
If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.
Thank you for your patience and understanding.
